There are two ways provided for PLEXTOR SSD users to apply the RMA (However, non-SSD category products, you need to contact the original purchase dealer to help you apply for an RMA.)
Request an RMA online please go to PLEXTOR RMA Service Center
After completing the online application, you will receive a "shipping label" with RMA number barcode on it. Please remember to print the "shipping label", and paste it on the outside of returned package, and then send it to the designated PLEXTOR SSD RMA Center with registered or express mail.
Contact the dealer from whom you originally purchased the product. Please provide the following information:
Defective products must be placed in an appropriate packaging, and sent to the designated servicing location of PLEXTOR.
Do not send any accessories (printed box, CD/DVD, user's manual, etc.) along with the defective product, PLEXTOR will not be responsible for their safekeeping or for mailing them back.
The "RMA Number" must be clearly indicated on the outside of the returned package. PLEXTOR will refuse the package without an RMA number, and ship it back freight collect.
A copy of dated store receipt or invoice with qualifying purchase circled must be enclosed in the package.
Customers must select a shipping company that can provide proof of delivery (such as home delivery, express mail or registered mail), and are responsible for all the shipping costs, shipping damages and risk of loss during the transportation, unless there is proof the product was lost after arriving at PLEXTOR.
Replacement or repair will not be provided if the situation occur as below:
If you have any question, please contact PLEXTOR Customer Service Center.